Customer Buying Decision
·
Problem
Recognition → Foremost, the problem for a
conveyance arose in Pune. Too much traffic and rising petrol costs were a major
factor in deciding that I should be going forward to buy a bike. Getting a car
proved to be costly and a bike proved apt according to the situation.
·
Information Search → Deliberations with
family, friends and colleagues decided upon 3 choices. HONDA stunner, Bajaj
Pulsar and Yamaha FZ as they suited the roads and my personal likeness.
· Evaluation of Alternatives → Then came the most
tiring part of evaluation of the three alternatives. Evaluation of each bike in
the respective showroom, cost, technicalities, paperwork, test ride and talks
with people who have used the product.
·
Purchase Decision → After a lot of
deliberation and discussion with colleagues and family, I chose HONDA stunner
125 as my purchased product as it suited the three areas which I was keen on –
Power, Style and mainly Average.
Postpurchase Behavior → After using the
bike for almost a year, it has been satisfying experience with the product
giving optimum service and average, low maintenance and a good riding
experience.
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